IT Services & Onsite Support: Queensland’s Trusted Service Agent
Queensland’s Leading Service Agent
Azstar Technologies is a Queensland based IT company. We specialize in providing professional onsite services for computers, servers, printers, networks, POS systems and more. We operate a team of well-trained, professional staff who can meet tight deadlines and work to customer demands. We have branches across the state and a central point of expertise, providing fast, efficient service and deployment.
SCO, POS AND ATM
Our dedicated team of highly skilled technicians specialises in the meticulous servicing of POS and EFTPOS equipment. With an impressive track record of completing over 30,000 onsite services annually, we are committed to delivering a comprehensive and professional service experience, offering a complete and professional service including merchant installation and training, asset management, repairs and more.
We understand the importance of time critical repairs which is why we are the preferred service agent for many vendors. We recognise that this industry requires quick onsite times and our team work to prioritise meeting tight service level agreements (SLA’s) in order to ensure high levels of customer satisfaction. Our secure and safe warehousing facilities offer confidence to customers and we pride ourselves on high levels of stock integrity. Our fast service helps to keep business going and our unwavering commitment to expedited service delivery not only resolves issues swiftly.
Servers & Networks
Backed by a team of highly trained technicians proficient in handling diverse hardware, servers, and networking equipment, we cater to the distinct needs of leading retailers, esteemed financial institutions, and large corporate organizations.
Our commitment to excellence is unwavering, with a professional team of trained technicians ready to meet your service needs. With a keen eye for detail, we manage high volumes with ease, ensuring that no aspect of your IT and ICT requirements is overlooked or compromised. Trust us to deliver superior services tailored to your specific needs, ensuring your technological landscape operates at its peak performance.
Desktops & Laptops
Proficient in the installation and repair of a wide range of equipment, including desktop computers, laptops, and more, you can entrust your IT and ICT needs to our team of qualified field technicians. With a keen understanding of the urgency that accompanies technical issues, our technicians are prompt to mobilize, ready with both the necessary parts and expertise to keep businesses running.
Our comprehensive services span the entire lifecycle of your technology infrastructure, from the seamless supply and installation of equipment to ongoing maintenance and repair. We offer efficient and effective solutions tailored to your specific requirements.
24/7 Support
At Azstar Technologies, our commitment to our clients extends beyond the typical 9-to-5 schedule. With our round-the-clock support, you can rest assured that your service needs will be met. Our team go over and above to ensure high levels of efficiency in all of our service areas, and the distribution and management of all jobs is facilitated through our central office, providing our clients with one point of contact to ensure all service needs are met.
Stock management is a cornerstone of our services, and we maintain accurate records of stock movements and locations, enabling us to provide live updates and facilitate prompt returns as needed. Our robust job and stock management systems ensure that we consistently deliver a high standard of service and transparency to our clients.
We're there when you need us most
What We Specialise In
Superior IT and ICT services, delivered by professional personnel with a total commitment to exceeding your expectations. We have the capacity and expertise to handle volume, without losing attention to detail.
We understand the importance of time critical repairs and SLA achievement, that’s why we are the preferred service agent for many vendors.
We take stock management very seriously. Cloud databases accurately record where stock is located. We can provide live updates and prompt returns.
Effective job and stock management systems ensure a high standard of service and transparency, at all times. We own our reputation for reliability.
Extensive team of highly skilled field technicians who not only deliver superior IT services and support, but outstanding customer service.
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Facilities and Amenities
Why Choose Us
We’ve got the experience, personnel and equipment to deliver superior, onsite IT and ICT services and support. We specialize in large vendor work and representation. We’ll be your professional, onsite IT team.
Azstar Technologies focus on large vendor work and contracts. While our Service Level Agreements (SLAs) vary between customers, most of our work is focused on 4 hour onsite between 6am and 9pm, 7 days a week. We also have the resources to cover high severity jobs, with 1-2 hours onsite with fixes. We manage our personnel and resources to meet your requirements.
We take stock integrity and management very seriously. We developed and operate our own in-house stock systems, where all items are logged and monitored. We know what equipment we have and where it’s located, at all times. This system is transparent to clients, who are always impressed with our stock integrity.
Our large team of experienced Field Technicians are customer focused and understand the importance of representing your company in a professional manner. We run our own in-house training for customer procedures. Our people are all qualified in their field, with good problem solving abilities.
Azstar Technologies has the appropriate contracts and policies in place, to cover the insurances and other responsibilities required when engaging with PTY LTD companies. This includes Public Liability Insurance, Professional Indemnity Insurance, Depot Insurance and stock and transit insurance. We also have comprehensive safety policies to ensure safe work procedures.
Testimonials
Customers Love What We Do
From a vendor’s perspective, you are dealing with a central bank of expertise, which is located at geographically diverse locations across the state, enabling us to meet your needs, while you are still dealing with one person. We continually receive outstanding feedback from our clients and have a reputation for taking on large projects and ‘just getting them done’.
